The Haryana state is located in the central part of the whole of Ambala city, Aggarwal Heart and Surgical Hospital (also spelt Aggarwal / Aggarwal Heart And Surgical Hospital, Prem Nagar) has established its niche within the sphere of providing cardiac, surgical, and general medical services to this area. The hospital has developed based on patient-focused values, a small size, and a focus on quality, making the hospital a dependable choice by most people in the surrounding districts.
Location & Basic Information
The hospital is in Prem Nagar, Ambala, and close to Cheema Palace, and its postal area is 134003.
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Phone contacts include +91-7696529621 and +91-9416100897.
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It is a 15 bed hospital that specializes in being a small but efficient health care facility.
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It provides an integrated cardiac, surgical and general medical service.
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The hospital is enlisted in health-networks that enable the cashless (insurance) tie-ups in Ambala.
Kotak general insurance Zurich.
It is not massive in its size, but its comparatively small footprint allows providing many patients with more personalized care, which is an advantage of most local medical settings.
History / Mission (Inferred / Organizational Ethos)
Details on the date of establishment or initial promoters are not much publicized on the internet. Nonetheless, it can be concluded that it offers and positions itself in the following way:
It was established in response to the cardiac and surgical health needs of Ambala and other surrounding areas so that patients do not have to travel long distances to major metro cities to access these services.
The hospital seems to pursue an in-between strategy (remaining mid-sized, 15-bed) by being prepared to provide serious interventions but at the same time, small enough to keep a close monitoring of patients.
Its stock markets underline the idea of a patient-centric philosophy which implies that compassionate care belongs to the basic values.
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With time, the hospital has grown to incorporate general medicine, diagnostics, and other forms of surgery other than heart care.
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Services & Specialties
The hospital is dubbed He heart and Surgical, but has a wider range of care:
Cardiology & Heart Care
Diagnostics ECG, stress test, echocardiography, perhaps other non-invasive heart tests. (Much of this is characteristic to such institutions.)
Medical treatment: Treatment of hypertension, dyslipidemia, arrhythmias, heart failure, etc.
Interventional / surgical cardiac operations: the hospital probably makes a high-number of decisions and pre/post care, but the size of the actual open-heart or bypass surgery is not readily available in public sources. (You should check with them on this point, yourself).
General Surgery
Abdominal, gallbladder, appendix operations, hernia repair etc.
Minor / major surgical outside of strictly cardiac work.
General Medicine and Other Departments.
Sick stomach, allergies, immunizations, diets etc.
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General conditions Outpatient consultation.
Diagnostics, lab (X-ray, ultrasound etc.).
Perhaps dialysis services (some patient reviews have complaints about dialysis facility).
Emergency & Critical Care
Being a hospital with surgical facility, it is likely to service emergency cases involving chest pain, surgical emergencies, etc.
To monitor surgical and cardiac patients in the intensive care/ post-operative unit.
Infrastructure & Facilities
The small size of the hospital (15 beds) presupposes little yet sufficient infrastructure, being concentrated on necessary facilities.
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It has an accessible entrance and parking on a wheelchair.
This has seen problems like nonfunctioning ACs in dialysis area during heat in patient reviews which indicate problems in maintaining infrastructure.
Strengths, Challenges/ Reputation
Strengths
Proximity/Accessibility- To people living in Ambala and nearby localities, this hospital offers them closer access to cardiac and surgical services without having to commute to distant cities.
Personalized Care Small bed strength can be more attention to each patient (when managed well).
Complete Services- In addition to cardiac services, the hospital attends to general surgeries and general medicine, thus it is a multi-purpose facility.
Insurance Tie-ups – It is an advantage to the patients to be a part of certain cashless hospitals networks.
Zurich Kotak General Insurance…
Local Reputation – In local listing, it has a rating of approximately 4.3/5 on patient ratings.
Challenges
Infrastructure Maintenance – Cases of nonfunctional ACs, particularly in the critical sections such as dialysis or wards, suggests that facility maintenance is a concern.
Capacity Limitations – The hospital has only 15 beds, and therefore it might not be able to accommodate huge volumes in a crisis, and mass emergencies, or highly complex cases that might require more sophisticated infrastructure.
Disclosure of Advanced Procedures – It is not always evident in the public sources whether advanced cardiac surgeries (e.g. bypass, valve replacement) are performed there or sent out.
Visiting Policies and Operational Policies – As with most other local hospitals, there might not be a clear understanding of visiting hours, specialists availability and emergency response.
Patient Experience & Reviews
Patient feedback illustrates something both positive and negative although it is predominantly positive:
The skills and attentiveness of the doctors and staff are immensely acclaimed by many reviewers.
Other criticisms are infrastructure related like nonfunctional AC in dialysis sections during summers, and management responsiveness to complaints raised by patients.
On average rating on local directories is approximately 4.3 (out of 5) based on approximately 83 ratings.
There are some users who report on long-term dialysis at the hospital, which means that chronic care is provided as well (care quality and maintenance are again sources of concern).
Due to these reasons, the hospital tends to be considered a good first choice in the area, although patients who require highly complicated procedures tend to check whether they are supposed to be referred downstream.
How to Visit, Visiting and Important Tips.
Contact: 09389415808080808090111141580808080808080808080808080808080808080808080808080808080808080808080808080808080808080808080808080
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Contact: +91-7696529621 / +91-9416100897
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Visiting Hours and Policies: Local listings show the hospital as 24 hours on all 7 days, however visiting policies (who is allowed to visit, when) must be verified by calling in advance.
Specialist Appointment: In case of surgeons, cardiologists, or general physicians, it is better to pre-book (particularly during the evening).
Insurance / Cashless Treatment: Find out about your insurance coverage: the hospital belongs to some cashless hospitals networks in Ambala.
Zurich Kotak General Insurance
Emergency Cases: In the case of chest pain, trauma, or abrupt surgical emergencies, please call first and check the capacity or necessary referral of the hospital.
Recommendations on how the Hospital can be improved (Suggestions / Aspirations).
Maintain and upgrade important infrastructure (air conditioning, power backup, ventilation) particularly in wards, dialysis, and ICU units.
Gradually increase bed capacity where possible, particularly in ICU / HDU capacity to accommodate more patients.
Improve transparency: post surgeries on advanced cardiac surgery, in-house versus referred.
Enhance complaint/redressal system such that patients concerns (e.g. facility complaints) are handled promptly.
Resort to community outreach, preventive cardiology camps in the surrounding rural locations to boost brand goodwill and early detection of the disease.
Frequently Asked Question (FAQ)
What type of surgeries is Aggarwal Heart & Surgical Hospital doing?
They carry out the general surgical operations (repairing hernias, appendicitis, gallbladder operations, etc.) and those related to cardiac surgery. Nonetheless, in the case of highly complex cardiac procedures (e.g. bypass, valve replacement), it is best to simply call and inquire to the existence of such services in-house or on referral.
Is the hospital providing 24×7 emergency?
Yes, the local listings show that the hospital is available 24 hours a day, 7 days a week. However, the supply of experts or ORs at night will be different.
Cashless treatment (insurance)?
Yes Aggarwal Heart and Surgical Hospital belongs to some of the cashless hospital networks in Ambala, which implies that some insurance packages are direct-billable.
Zurich Kotak General Insurance
Before admission, it is prudent to make sure with your insurer and the hospital before hand.
How many beds does the hospital contain?
The hospital has 15 beds.
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How can I reach the hospital?
Location: Prem Nagar, Ambala (close to Cheema Palace)
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Phones: +91-7696529621 / +91-9416100897
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What are the names of some of the physicians/doctors there?
Among the practitioners is Dr. Manoj Verma who is a general surgeon at the hospital.
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The cardiologists and other specialists are also likely to be found in the hospital; the names and schedules should be asked.
. Are there visiting hours / can visitors see the patients at any time?
Although the hospital listing features the information that the hospital is open 24 Hrs, visitor hours can be limited to ensure patient safety, particularly in an ICU or nonoperative unit. It is good to make a call in advance and inquire about the visiting policy.
Are complaints or any improvement areas present?
Yes – among patient complaints, technical problems such as non-functional air-conditioning systems (especially in dialysis room) have been brought up. In addition, other patients complain that management is slow to act on facility complaints.
Are they dialysis providers?
Yes, there are a few patient reviews that long-term dialysis is performed at the hospital. Nevertheless, ensure the capacity, schedule, and machine is well maintained so that one can rely on the service.
In comparison to larger hospitals in the surrounding cities?
Agarwal is smaller in size which implies less mass influx capability, less specialty sub-divisions and perhaps less amenities. But it has advantages in the closeness, faster access, and individualized patient care. In the case of highly complex or infrequent cardiac surgeries, the patients still might be taken to bigger tertiary cardiac centres.